When skimming through the Castro for something good to eat and find a great value I discovered a lot of choices. San Francisco has to be a real food city. Being a recent transplant, my adventures in food here are barely getting off the ground.
In my time here I have been paying attention to service, cleanliness and customer service which are all extremely import when it comes to hosting guests in your establishment.
La Tortilla is one of many typical Mexican places in the city offering good food at reasonable prices. On this day I ordered my usual Super Burrito with chicken. Normally, especially after going to the gym, it is savory goodness. The black beans in the burrito were so salty I was blown away.
I brought it to the attention of the young woman at the counter who about threw a fit. Since she was speaking to her co-workers in Spanish I was not quite sure what was going on. He ire seemed to be directed at a man from the back kitchen.
Asking for another burrito with different beans got an eye-roll, but somewhere in there I think it was a lack of communication.
Dinner with a View at La Tortilla on the Castro
Maybe this guy was screwing up a lot lately and maybe she was having a bad day, but the eye roll and the attitude was not something the customer should endure.
Customer service is pivotal in keeping your establishment on the map where people want to go back.
10/17 Went back this week and same staff was there that seem to be there every day. I wonder if they are getting any time off.
The cook seemed punchy and tired and I had to repeat everything to her and the girl at the register twice. I also had to correct the cashier exactly what I was purchasing.
Service still sucks at La Tortilla. The food was good, but it’s a taco stand and it is what it is.
At least this time there was no over salted beans…